They pioneered this concept with meto Cube

Some say knowledge workers don't like following procedures because they feel it limits their creativity; but most of the time they will be happy to follow a procedure as long as they see value in it, perceiving that it helps them work better and produce a better process output.They are better implemented through obtaining buy-in than through imposing directives They foam sheets are more difficult to implement through discipline than administrative human-centric processes (although some discipline is needed).).* Assign owners to processes Choose a person with leadership skills and the appropriate level of responsibility and influence and make him/her accountable for continuous improvement of the process. By performing a process collaboratively it is possible that each task is carried out by the most specialised, experienced and knowledgeable worker in that specific area. They pioneered this concept with meto Cube.* Complex decisions are made There are many possible ways to achieve the process objectives (reach planned sales, leverage brand image, etc...)* Each decision implies different levels of risk and potential benefitsIt is the responsibility of the worker to choose the best one (low price strategy, aggressive advertising campaign, etc.), but it is the experience, knowledge and intuition of the people that drive the process to success..Lucas Rodr?guez Cervera is founder of Nevant ? Process documentation software, acompany specialized in delivering process solutions to knowledgebased companies.* Provide tools that facilitate and standardize work Decide which tools are best to help knowledge workers carry out their work..In the last few years a lot has been written about Business Process Management, and about technologies supporting it such as BPMS, SOAP and Web Services. Publish process definitions in a format that is easy to consult and understand.Typically, BPM theorists and practitioners have focused on highly structured processes, like back-office processes of industrial or administrative nature. The better process participants understand the process definition, the higher the probability that the process is carried out according to it. The process context must incorporate feedback mechanisms, change evaluation procedures, process improvement methods and techniques and must be flexible, in order to be able to incorporate enhancements in an agile but controlled way.